1.1 All our products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a previously discussed ingredient or component with a design of equivalent value and quality without prior notice.

1.2 In the event that we are unable to supply product, service or any substitute product or service at all, we shall notify the client(s) as soon as is reasonably possible.

1.3 All in person & virtual consultations will be made by appointment only. The initial consultation is complimentary, and any additional consultations, meetings or site visits are chargeable to cover time and travel costs.

1.4 We recommend all clients agree to an on site visit by Bryonia to allow for accurate planning for the wedding or event.

2.1 Fees listed within the Bryonia proposals will remain valid for 14 days from the date sent to you. Prices in proposals should be taken as a guide, and our availability to provide our products/services is only confirmed for the 14 day validity period.

2.2 The final invoice will be issued to the client(s) after the order has been confirmed. Full payment for the product or service must be received prior to the event or service, and no less than 6 weeks before the event. Bryonia reserves the right to cancel any flowers, if payment is not made by this date. We are not obliged to offer any compensation for inconvenience caused.

2.3 Once flowers have been confirmed, any subsequent changes made to a wedding order must be submitted in writing by the clients(s) - such as event organiser, bride, groom or appointed acting party.

2.4 Should the ingredients or components for the intended final design of the product or service rise significantly then we shall notify the client(s) as soon as reasonably possible and pass this cost on.

2.5 The client(s) will not be allowed to make any significant changes 6 weeks prior to delivery without incurring additional fees. This accounts for our time to plan and prepare for any new or additional elements.

3.1 Bryonia charges for travelling to any venue(s) at a cost of £20.00 per hour in transit, or part thereof, in addition to mileage at 0.50p per mile. This excludes any applicable van hire charges.

3.2 Incorrect details may lead to problems or delays in delivery, so before placing or confirming an order for a product or service, we request that the client(s) have provided full address and telephone details, including accurate postcode of venue(s), and agreed recipient and contact telephone numbers so that we can notify the client(s) in the event that any delivery problems are encountered.

3.3 Bryonia’s flowers will be delivered or set up at a time previously agreed with the client(s). If for any reason we are not able to meet the delivery or set up time, the client(s) will be notified as soon as feasibly possible.

3.4 If possible, Bryonia will include a collection option within our quotation, this will need to be organised at a mutually convenient time for both parties. Last minute collections are unavailable.

4.1 Bryonia charges for travelling to any venue(s) at a cost of £20.00 per hour in transit, or part thereof, in addition to mileage at 0.50p per mile. will personally deliver and set up your flowers, unless otherwise agreed or collection has been organised. For larger events, trusted team members will help to ensure smooth and timely set up.

4.2 Bryonia accepts no responsibility for any damages caused once we have left the venue or you have collected your order, repairs to products (if possible) will be charged at an additional fee.

4.3 Bryonia accepts no responsibility for failure to collect, wear or use any arrangements for specific use i.e. buttonholes or bouquets, once they have been left by our team at the venue. Any oversight to correctly collect and, for example, pin on buttonholes on behalf of the wedding party as a whole, or by an individual, remains the responsibility of said event organisers and/ or individual.

4.4 Bryonia reserves the right to alter and change the location of our products on the day, due to weather conditions, other supplier impacts, or our professional judgement.

5.1 Cancellation of the Bryonia products and/or services must be notified as soon as reasonably possible.

5.2 Any deposit fee paid will be retained regardless of the circumstances of the cancellation.

5.3 As per term 2.2, we must receive full payment 6 weeks before the event. If the client(s) cancel the event within this time, after we have received payment, we will be unable to offer a refund, and will retain the full amount.

Please see below for following timescales and refund amounts:

6 months or more before event date: Non refundable deposit fee retained, no further payment required

3-5 months before the event date: Non refundable deposit fee retained, and 50% of final amount payable

6 weeks – 3 months before the event date: Non refundable deposit fee retained, and 75% of final amount payable

6 weeks up to event date: Non refundable deposit fee retained, and full amount payable.

6.1 It is understood that Bryonia will act as the sole and exclusive florist on any event and/or wedding.

6.2 By agreeing to these Terms & Condiitons, the client(s) agree that no other person, company, friend, family member (professional or otherwise), shall provide fresh, dried, or artificial floral products or services at the given location(s), without prior consent of Bryonia.

6.3 This cause is in place to protect the image of Bryonia, and clarify assumptions around our responsibilities.

8.1 Items hired or borrowed from Bryonia (such as vases, containers, props) shall at all times remain the property of Bryonia.

8.2 The client(s) are responsible for the goods during the hire period from the time of delivery until the goods are accepted back into the possession of Bryonia.

8.3 All items must be returned in the condition they were delivered or a replacement fee for the item will be charged. This will typically be deducted from the Item Hire - Deposit Fee.

8.4 The hire period for all goods supplied by Bryonia will be variable and agreed prior, along with details for return/collection.